Privacy policy
Last updated November 10, 2026
The short version. eBestRank has no accounts, no ads and no tracking cookies, and we never sell data. To show you Etsy figures we send what you type to our server, which asks Etsy. If you choose to connect your Etsy shop, we keep a read-only Etsy access token until you disconnect. The eBestRank browser extension sends only the keyword, listing number or shop name of the Etsy page you are viewing.
Who we are
eBestRank (ebestrank.com, app.ebestrank.com and the "eBestRank for Etsy" browser extension) is run by Wapp LLC ("we", "us"). If you have any question about this policy or your data, email support@ebestrank.com.
What we collect and why
1. What you type into the tools
Keywords, shop names and listing links you enter are sent to our server so it can fetch the matching data from the official Etsy API. We also use them as follows:
- Each keyword search is counted, without anything that identifies you, to build the Trend Buzz list of the most researched keywords. Keywords researched in the last 30 days are refreshed once a day so we can show their history.
- A shop you look up is added to the list of shops we track. Once a day we save a snapshot of its public figures (total sales, favorites, active listings, reviews) to show daily sales and Top Sellers. Shops not looked up for 60 days stop being refreshed.
2. Technical data
To stop abuse and stay within Etsy's limits, we count requests per IP address per hour. These counters are deleted after 2 days. Our hosting providers (listed below) also keep standard server logs, such as IP address, browser type and the page requested, for security and to keep the service running.
3. Data stored only in your browser
Your listing drafts, saved keywords, followed shops, recent searches and calculator settings are saved in your browser's local storage. They stay on your device and are never sent to us as a list. Clearing your browser's site data removes them.
4. If you connect your Etsy shop
Connecting is optional. You sign in on Etsy itself, so we never see your Etsy password. We ask Etsy for read-only access to your shop, listings and orders (Etsy scopes shops_r, listings_r and transactions_r). We cannot change anything in your shop.
- We store your Etsy user ID, your shop ID and the access and refresh tokens Etsy gives us. They are kept on our server and are never sent to your browser.
- Your browser keeps a random connection code. We store only a one-way hash of it, which links your browser to your tokens.
- We read your recent orders to show which still need shipping. Order details are shown to you and are not stored. Buyer names, email addresses and postal addresses are never sent to your browser or saved by us.
- Clicking Disconnect deletes your tokens immediately. A connection that is not used for 90 days is deleted automatically. You can also remove eBestRank's access at any time in your Etsy account settings.
5. The eBestRank for Etsy browser extension
The extension shows eBestRank figures on etsy.com pages. It does not need an account and does not read your Etsy account, messages, orders or payment details.
- What it sends to our server: only what is needed to show the figures for the Etsy page you are viewing. On a search page, the search keyword and the listing numbers of the results shown. On a listing page, that listing's number, and its tags if you press "Check tag competition". On a shop page, the shop name. Keywords you type into the extension's popup are sent the same way. Our server uses them exactly as described in section 1, and receives your IP address with each request, as described in section 2.
- What it does not collect: your browsing history, pages outside etsy.com, the content of Etsy pages beyond the items above, form entries, passwords or any personal information.
- What stays in your browser: your saved keywords, followed shops and extension settings are kept in Chrome's storage on your own profile (Chrome may sync them between your signed-in browsers). We never receive them as a list. Removing the extension deletes them.
- Permissions: "storage" to keep the lists and settings above; access to www.etsy.com to read the page address and draw the panels; and access to our own API server, which returns the figures.
We use data from the extension only to provide its features. We do not sell it, use it for advertising or credit decisions, or let people read it, and we do not transfer it to anyone except the service providers listed below that run eBestRank. The use of information received from the extension follows the Chrome Web Store User Data Policy, including its Limited Use requirements.
6. If you email us
We keep your email and our reply only as long as needed to help you.
What we do not do
- We do not sell, rent or share your data for advertising or marketing.
- We do not show ads, and we do not use analytics or tracking cookies.
- We do not use Etsy data with any advertising platform.
Services we use
| Provider | What it does | What it receives |
|---|---|---|
| Etsy, Inc. | Source of listing, shop and sales data through the official Etsy API | The searches our server makes for you; your Etsy sign-in if you connect your shop |
| Supabase | Runs our API and database (United States) | Your requests, IP address and the stored data described above, including requests from the browser extension |
| Namecheap | Hosts the eBestRank website | Standard web server logs |
| Google Fonts | Delivers the fonts used on the site | Your IP address when the font files load |
| Etsy image servers | Show listing photos and shop icons | Your IP address when the images load |
Because these services run in the United States and other countries, your data may be processed outside your own country.
How long we keep data
| Data | Kept for |
|---|---|
| Hourly request counters (IP address) | 2 days |
| Cached Etsy results | Up to 7 days. Listing content is refreshed so it is never shown more than 6 hours old. |
| Keyword search counts and daily keyword figures | As long as the service runs, without anything that identifies you |
| Daily snapshots of tracked shops | As long as the service runs, unless the shop owner asks us to delete them |
| Etsy connection tokens | Until you disconnect, or 90 days after last use |
| Data in your browser | Until you clear it |
| Extension lists and settings (Chrome storage on your profile) | Until you remove them or uninstall the extension |
Your choices and rights
You can use every tool without giving us any personal details. Depending on where you live, you may have the right to access, correct or delete personal data we hold about you, to object to how we use it, or to complain to a data protection authority. Shop owners can ask us to delete the snapshots we hold for their shop. Email support@ebestrank.com and we will reply within 30 days.
Security
All traffic uses HTTPS. Our database only accepts requests from our own server, and Etsy tokens are never exposed to the browser. No system is perfectly secure, so please contact us straight away if you think something is wrong.
Children
eBestRank is a tool for Etsy sellers and is not meant for children under 13, or under 16 in the European Economic Area and the UK. We do not knowingly collect their data.
Changes to this policy
If we change how we handle data, we will update this page and the date at the top. For important changes we will also add a notice in the app.
Contact
Wapp LLC, operator of eBestRank
Email: support@ebestrank.com